Last Reviewed: January 2026
1Introduction
Welcome to Club99. This privacy policy explains how we collect, use, and protect your personal information. By using the Club99 platform, you agree to the terms of this privacy policy.
We believe every member's personal data is a valuable asset. That is why Club99 always respects your privacy and follows international standards in data protection.
This privacy policy applies to the Club99 website, mobile application, and all related services. Please read this policy in full before using any of our services.
Important: If you have any questions about this privacy policy, please contact our support team directly. We are always ready to help.
2What Information We Collect
Club99 only collects information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.
| Data Type |
Example |
Purpose of Collection |
| Identity Information |
Full name, date of birth, national ID number |
Account Verification & KYC |
| Contact Information |
Mobile number, email address |
Account Registration & Notifications |
| Financial Information |
BKash/Nagad number, transaction history |
Deposit & Withdrawal Process |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Gaming Data |
Betting history, game participation |
Responsible Gaming & Service Improvement |
- Information you provide directly at the time of registration is collected.
- Certain technical information is collected automatically while you use the platform.
- A scanned copy of your ID may be requested for KYC verification.
- When you contact customer support, a record of that conversation is retained.
3How Your Information Is Used
Club99 uses collected data only for specific, clearly defined purposes. We never use your information for anything else without your consent.
- Account Management: To verify registration, login, and overall account security.
- Transaction Processing: To ensure smooth processing of deposits and withdrawals.
- Service Improvement: To analyze usage patterns and further improve your experience.
- Customer Support: To resolve your issues quickly.
- Promotions & Offers: To send you relevant bonuses and offers based on your preferences (subject to your consent).
- Fraud Prevention: To detect unusual activity and maintain platform security.
- Legal Obligations: To meet regulatory requirements and comply with legal obligations.
Your Benefits: Club99 analyzes your gaming preferences to deliver a more relevant and personalized experience. This is done entirely for your benefit.
4Data Sharing Policy
Club99 never sells your personal data or shares it with unauthorized third parties. However, limited information may need to be shared in certain specific circumstances.
- Payment Processors: To process transactions, necessary information is shared with authorized payment partners such as bKash and Nagad.
- Game Providers: Limited data is shared with licensed game providers such as Evolution and Pragmatic Play solely to facilitate game operations.
- Regulatory Authority: Information may be disclosed to relevant regulatory authorities to fulfill legal obligations.
- Law Enforcement: Disclosure of information may be required in response to a valid legal order or investigation.
Important: Club99 never sells or transfers your information to advertisers, data brokers, or unauthorized third parties. This is a core commitment we stand by.
5Cookie Policy
The Club99 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: This cookie is essential for maintaining your login session and ensuring account security.
- Functional Cookies: Helps remember your preferred language and settings.
- Analytics Cookies: Used to analyze website usage and improve our services.
- Cookie Controls: You can disable cookies at any time through your browser settings, though some features may become limited as a result.
6Data Security Measures
Club99 uses advanced technology and strict security protocols to protect your data. Our security framework ensures bank-grade protection.
- TLS/SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Two-Factor Authentication: Two-step verification is required for all critical account activities.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Restricted Access: Only trained and authorized staff are permitted to access personal information.
- Data Backup: Regular backups are performed to minimize the risk of data loss.
Your Role: Use a strong password and never share your login credentials with anyone. If you notice any suspicious activity, please contact us immediately.
7Data Retention Duration
Club99 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.
- Active Account: All necessary data is retained for as long as the account remains active.
- Closed Accounts: Transaction records are generally retained for up to 5 years after account closure.
- KYC Documents: KYC documents are retained for the required period in accordance with regulatory requirements.
- Expired Data: Data is securely deleted after the designated retention period.
8Your Data Rights
As a Club99 member, you have certain important rights over your own data. We fully respect all of these rights.
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
- Right to Object: You may opt out of your data being used for marketing purposes.
Exercise Your Rights: To exercise any of the above rights, please contact our support team. We typically respond within 30 business days.
9Minor Protection
Club99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age verification is mandatory during registration.
- Accounts belonging to users under 18 will be closed immediately.
- Any data belonging to a minor will be completely deleted upon request from a parent or guardian.
- Reports of suspected underage accounts will be acted upon promptly.
10Policy Updates
Club99 may update this privacy policy as needed. For any significant changes, we will notify you via your registered mobile number or email.
- The date of any changes will always be noted at the top of this page.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- We may request your explicit consent before making any significant changes.